Insurance Business Canada Magazine (IBC) has named Billyard Insurance Group (BIG) a 5-Star brokerage. Featured among a select group of high-performing Canadian brokerages, this award recognizes BIG for their outstanding work quality, specialist expertise, and top-notch client service in the insurance industry.

The award-winning, independent brokerage currently serves 60 locations across 4 Canadian provinces and continues to grow rapidly across Canada. Despite such exponential success, they have maintained their pristine record of proven customer service. “For Billyard Insurance Group, being a 5-Star brokerage is all about putting our clients first; [they] can trust that they will receive the highest level of care from BIG brokers,” BIG’s President Stephen Billyard stated with confidence.

Recognizing that one size really does not fit all, BIG insurance brokers take the time to listen and understand each client’s needs and recommend customized coverage for their situation. The organization prides itself on being a ‘one-stop-shop’ for insurance, with a diverse range of insurance carriers for auto insurance, home insurance, business insurance, life insurance, and financial services. With thousands of 5-star Google reviews to boot, their clients’ positive experiences speak volumes to their success as a brokerage.

Stephen Billyard attributed much of their success to their investment in technology, “We have invested heavily in technology that enhances our brokers’ ability to interact with clients effectively and seamlessly,” he continued, “[It] has always been with the intention to improve the client’s experience – whether it be using our quick and easy online quoting system, signing documents online, accessing information through our client app, or contacting a broker with questions – we make it simple.” He also mentioned that BIG has a 24/7 claims line available to clients whenever a claim arises. “We know that when we equip our brokers with powerful tools and technology, it translates into a pleasant experience for our clients,” commented Stephen.

With the slogan ‘think BIG’ as their company philosophy, the Billyard Insurance Group works hard to innovate, and drive success in everything they do. Their diverse and inclusive broker-force strives to connect with local communities by building relationships, connecting with businesses, and making a difference through the BIG Hearts charitable foundation.

Stephen said he is incredibly proud of his team and that, “It is an honour to be acknowledged for our commitment to continually provide a 5-star experience to new and existing clients.”

About Billyard Insurance Group

The Billyard Insurance Group is an independent and award-winning Canadian insurance brokerage. Their holistic approach to insurance ensures their clients receive the best coverage for home insurance, auto insurance, commercial insurance, travel insurance, pet insurance, life insurance and financial planning services. In recent years, BIG has witnessed exponential growth with President Stephen Billyard and his team paving the way for growth and innovation. What started as a local, family-run brokerage in Welland, Ontario has now expanded to 55 branches in key cities of Ontario and Alberta. Their growth strategy is fueled by a vision to acquire top talent by providing industry-leading training, technology, and broker support.