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AGEWORKS Webinar Series: Customer Experience COVID-19 Playbook
May 20 @ 1:00 pm - 2:00 pm
Speakers: Matt Kelly, Claude Ricks
Wednesday, May 20, 2020 – 1:00 – 2:00pm
Businesses that will survive the new reality must make short-term tactical changes while translating successful adaptations into long-term pivots for their business model. The winners will minimize losses and risk while preparing their organizations to capitalize on the economic boom that will inevitably occur. This session will help you to determine your customer’s changing expectations and their rational and emotional purchase drivers resulting from COVID19. These changes might influence how you bring your product or services to market, interact with your customers and deliver a more effective customer experience. Join us to understand what strategic changes you might make to better prepare for the future.